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Software Care

Monitoring, checks, small fixes and a monthly report for a live system.

From RM1,500/month

Ask about Software Care
Type
Ongoing work
Result
Someone is looking after your live system. Checks run, small problems get fixed, and you get a report every month.

Your staff rely on a system every day, and nobody is keeping an eye on it.

What is in scope

  • Monitoring and health checks on the live system.
  • Checking that backups are running.
  • Small fixes when something stops working the way it should.
  • A monthly report: what we checked, what we fixed and what needs your decision.

What you bring

  • Access to the system, its hosting and its code.
  • The problems your staff run into most.
  • One person we report to, who decides what gets fixed first.

Not included

  • New features and bigger changes. Those go to System Improvement, a Fix Sprint or a project.
  • Rescuing a system that is already failing. That starts with a System Review or a Fix Sprint.
  • Round-the-clock cover.
  • Laptops, printers, office Wi-Fi and other hardware.

Price and terms

From RM1,500/month, paid monthly in advance. Taking on a system for the first time has a separate onboarding fee, from RM1,500. Month to month, no lock-in. Cancel with 30 days’ written notice. Support hours are 9am to 6pm, Monday to Friday, Kuala Lumpur time, excluding public holidays. We reply by the next business day. Prices exclude SST.

How it starts

  1. 1.

    Tell us about the system

    What it does, who uses it, where it runs and what keeps going wrong.

  2. 2.

    We take it on

    We get access, check how it is deployed and backed up, and write down what we will look after. If it isn’t in a state we can support yet, we tell you what has to be fixed first.

  3. 3.

    Monthly care starts

    Checks run, small fixes get done and your first monthly report arrives.

Questions about Software Care

It covers monitoring, checks and small fixes on the system we agreed to look after. A bigger repair or a new feature is quoted separately, so you know the cost before we start.

Tell us what isn’t working.

A few lines is enough: the system, what’s going wrong and what it’s costing you. We’ll reply with where we would start.

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