Question 1

I do not know what is wrong. Can I still talk to you?

Accepted Answer

Yes. You do not need to diagnose the technical problem before talking to us. Show us what is happening and we will suggest where to start. The fit check is a quick way to figure that out together.

Question 2

Should we start with a review, a project, or monthly?

Accepted Answer

If the system is unclear or messy, start with a System Review. If you need something new built, or one clear workflow automated, that is a project. If the system needs steady progress, start Monthly System Improvement. The fit check helps you choose the right starting point.

Question 3

Can you build a new system from scratch?

Accepted Answer

Yes. We build custom business systems, web apps, mobile apps, dashboards, and integrations. New builds are scoped into stages so a working version ships early.

Question 4

Do we need to know the technical problem first?

Accepted Answer

No. Most clients only know that something is stuck. The first step is diagnosis, not guessing. We help you choose the right starting point.

Question 5

What is the cheapest way to start?

Accepted Answer

The cheapest way to start is the free 15-minute fit check. For paid work, System Review starts from RM2,500. AI & Automation Project starts from RM8,000. Monthly System Improvement starts from RM13,000/month.

Question 6

Why do you show starting prices?

Accepted Answer

Because nobody wants to waste time. If the level is too high or too low, better to know early.

Question 7

Can you quote a fixed project price?

Accepted Answer

Yes, if the scope is clear. For one clear workflow, use the AI & Automation Project. If scope is unclear, start with a System Review first.

Question 8

Why monthly?

Accepted Answer

Because many business systems are not one-and-done. Bugs, reports, workflow changes, integrations, user feedback, and AI automation usually need steady improvement.

Question 9

Is monthly unlimited?

Accepted Answer

No. Each month has agreed priorities, planned together and moved steadily.

Question 10

How many hours are included?

Accepted Answer

We do not sell monthly work by hourly blocks. We agree on work priorities and move them with a senior-led delivery rhythm.

Question 11

How many developers do we get?

Accepted Answer

The team depends on the work. You are buying managed delivery with senior review, not headcount.

Question 12

Can I just hire one developer cheaper?

Accepted Answer

Maybe. If you can manage the person and the system is not too risky, hiring may work. But one developer may not cover architecture, frontend, backend, DevOps, AI, QA, security, UX, and delivery management.

Question 13

Can you work on our existing system?

Accepted Answer

Yes, if access and ownership are clear.

Question 14

Do you force rebuild?

Accepted Answer

No. If the current system can be improved safely, we improve it. If it is too risky, we explain why.

Question 15

Can you take over from our old vendor?

Accepted Answer

Maybe. We first need to check code, hosting, database, deployment, domain, third-party tools, and business workflow.

Question 16

What access do you need?

Accepted Answer

Usually source code repo, hosting or cloud, database, domain/DNS, environment variables, API keys, admin accounts, third-party tools, and deployment notes.

Question 17

What if we only have login to the admin system?

Accepted Answer

That helps us understand the workflow, but it is not enough to fix the system technically. For technical work, we need source code and deployment access.

Question 18

What if the old vendor refuses to cooperate?

Accepted Answer

We can help you list what access is needed, but your company should handle commercial or legal communication with the vendor.

Question 19

Can you fix urgent production bugs?

Accepted Answer

Maybe, but only if access and risk are clear. We will not pretend we can safely fix what we cannot see.

Question 20

Are you an AI company?

Accepted Answer

We are a software development company. AI is part of the solution when it helps the workflow. Not every problem needs AI.

Question 21

What kind of AI work can you build?

Accepted Answer

Invoice OCR, document checking, approval queues, internal knowledge assistants, customer support draft assistants, report summaries, lead triage, quotation assistants, and workflow runners with human approval.

Question 22

Can AI replace my staff?

Accepted Answer

That should not be the first goal. Better first goal: help staff read, draft, check, summarise, and route work faster.

Question 23

Can AI make mistakes?

Accepted Answer

Yes. That is why important actions need human approval, logs, and clear rules.

Question 24

Can AI connect to our current system?

Accepted Answer

Maybe. It depends on API access, database access, exports, imports, and system structure.

Question 25

Can you use ChatGPT, Claude, Gemini, or local models?

Accepted Answer

Depends on the use case, data sensitivity, budget, and environment. The model is not the main thing. The workflow and control layer matter more.

Question 26

Is our data safe?

Accepted Answer

It depends on setup. We design around approved accounts, access control, human approval, and clear data boundaries. Sensitive workflows need more careful review.

Question 27

How do we start?

Accepted Answer

Book a 15-minute fit check. If there is a fit, we recommend a System Review, a project, Monthly Improvement, or a Takeover Review.

Question 28

Who should join the first call?

Accepted Answer

Ideally someone who understands the business problem and someone who can decide the next step.

Question 29

Do we need to prepare a full document?

Accepted Answer

No. For the first call, just explain the system, current pain, timeline, and budget range. If we go deeper, we will ask for access and samples.

Question 30

How fast can work start?

Accepted Answer

It depends on scope, access, agreement, and payment. If everything is clear, work can start faster. If access is messy, review comes first.

Question 31

Do you send updates?

Accepted Answer

Yes. Monthly work includes a short written Monday update covering what moved, what is next, what is blocked, and what we need from you.

Question 32

Do we need many meetings?

Accepted Answer

No. We prefer fewer but useful meetings. Most updates should be written clearly.

Question 33

Who decides priorities?

Accepted Answer

You do. We agree the priority each month with your decision maker, then we move it with senior-led delivery. We advise, but the business priority is yours.

Question 34

What happens after the first month?

Accepted Answer

We review what shipped and agree the next priority. You can continue monthly, switch focus, pause, or stop cleanly. Your code and accounts stay with you either way.

Question 35

Can you work remotely?

Accepted Answer

Yes. Antdragon works during Malaysia business hours.

Question 36

Who owns the code?

Accepted Answer

Your company should own the code, cloud, domain, accounts, and data.

Question 37

Will the code be under your account?

Accepted Answer

We prefer client-owned accounts. This reduces vendor lock-in and future handover problems.

Question 38

Do you provide documentation?

Accepted Answer

We provide useful notes based on the work: setup notes, release notes, decision records, or handover notes where needed.

Question 39

What happens if we stop?

Accepted Answer

You keep your code and accounts. We close based on agreement terms and provide relevant handover notes.

Question 40

Can our internal team take over later?

Accepted Answer

Yes, that is easier when ownership, repo, deployment, and documentation are kept clean.

Question 41

Who is Antdragon best for?

Accepted Answer

Malaysian companies that need software built, fixed, taken over, or improved: new systems and apps, stuck projects, live systems with bugs or missing features, vendor handovers, dashboards, integrations, and practical AI automation.

Question 42

Who is not a good fit?

Accepted Answer

We work best with a clear decision maker, proper system access and ownership, budgets from our starting prices, and a real workflow behind any AI idea. If those are missing, we are probably not the right fit yet.

Question 43

Can startups work with you?

Accepted Answer

Yes, if they have budget, urgency, and clear decision making.

Question 44

Can SMEs work with you?

Accepted Answer

Yes. Our services are built for Malaysian SMEs and growing companies, especially those with existing systems or operations to improve.

Question 45

Can enterprise teams work with you?

Accepted Answer

Yes, under a custom Enterprise arrangement if scope, governance, security, and reporting needs are bigger.

Questions Malaysian business owners usually ask before working with us.

Where to start.

Pricing and scope.

Existing system and takeover.

AI and automation.

Working process.

Ownership and handover.

Fit and not fit.

Not sure where your software project fits?