We build and improve software for service companies and agencies.
Lead tracking, quotation systems, project dashboards, client portals, and invoicing tools. We help Malaysian service companies, agencies, and consultancies run leads, projects, and billing in proper software instead of memory and WhatsApp search.
CRM, quotation, project tracking, client updates, support, reporting, internal knowledge.
Service businesses do not usually lack effort. They lack clean workflow.
Leads are not followed up properly
Enquiries come from website, WhatsApp, referral, ads, email, and social, but tracking is inconsistent.
Quotations take too long
Pricing, scope, proposal details, and approval depend on the boss or one senior person.
Project status is unclear
Client updates, internal tasks, blockers, approvals, and deadlines are spread across tools.
Support and requests are messy
Clients ask through WhatsApp, email, calls, and old groups. Nobody knows what is pending.
Knowledge lives in people's heads
The same questions keep coming back to a few senior people to answer.
Reporting is manual
Sales pipeline, project profitability, support issues, team workload, and client status are not easy to see.
We usually start with the workflow that slows delivery down the most.
- CRM cleanup
- lead intake and triage
- quotation workflow
- proposal assistant
- project tracking dashboard
- client update workflow
- support request queue
- approval workflow
- internal knowledge base
- report automation
- team workload view
- recurring task automation
- website form to CRM
- payment or invoice handoff
- management summary
Services & Agencies packages.
Sales & Delivery Workflow Review
System Review from RM2,500Companies where leads, proposals, client work, support, and reporting are not clearly tracked.
What we review
- lead sources
- CRM or sales pipeline
- quotation process
- project delivery flow
- client update workflow
- support request process
- internal knowledge gaps
- reporting needs
Sales / Delivery Automation Project
AI & Automation Project from RM8,000One repeated workflow that slows the team down.
Examples
- lead triage dashboard
- quotation assistant
- proposal draft workflow
- client update dashboard
- support request queue
- internal knowledge assistant
- project status report
- management weekly summary
Monthly Service System Improvement
Monthly System Improvement from RM13,000/monthService companies with ongoing internal system, CRM, automation, and reporting needs.
What we do
- improve CRM workflows
- automate lead handling
- build proposal tools
- improve project tracking
- create support workflows
- automate reporting
- build internal tools
- add AI assistants for drafting, searching, and summarising
Where AI can help service businesses.
Lead triage assistant
AI categorises enquiries, detects urgency, and suggests next action.
Quotation draft assistant
AI prepares quotation or proposal drafts based on approved service packages and client notes.
Client update assistant
AI prepares weekly status updates from task notes. Team reviews before sending.
Support request classifier
AI groups client requests by issue type, urgency, client, and owner.
Internal knowledge assistant
Staff search SOPs, service notes, pricing rules, past project learnings, or technical guidance.
Management summary assistant
AI summarises sales pipeline, project risks, overdue tasks, and client issues.
AI should help prepare work. It should not send proposals, promise timelines, approve discounts, or reply to important clients without review.
Example workflows we can improve.
Lead to follow-up
Lead comes in. Someone forgets. Boss asks later. Nobody knows status.
Leads enter a queue. Urgency, source, owner, status, and next action are visible.
Quotation preparation
Team asks boss for pricing, scope, and wording every time.
System guides the quotation. AI drafts from approved information. Senior reviews before sending.
Client update
Updates are written manually by asking everyone what happened.
System collects task notes and prepares a clean update for review.
Internal knowledge
New staff keep asking seniors the same questions.
Internal assistant answers from approved SOPs, notes, and documents with sources.
How work starts.
Fit check
We understand your sales, delivery, support, and reporting flow.
Pick bottleneck
Lead handling, quotation, client updates, support, or internal knowledge.
Review tools
CRM, project management, email, WhatsApp, website forms, documents, spreadsheets.
Build first useful flow
Project or monthly depending on the size of the problem.
Expand after adoption
Once staff use it, add the next workflow.
Not sure where to start?
Pick the situation that sounds most like yours. Each card links to the full service page with details and pricing.
Built for real businesses, not demo decks.
Antdragon Sdn Bhd, operating since 2020, with 42+ software projects delivered and 4.8 on Clutch across ecommerce, enterprise, education, property, hospitality, financial services, and AI and data workflows. Malaysia business hours, a written update every Monday, and your code, cloud, domains, accounts, and data stay under your company. See our work
Answers before you ask.
- Can you connect website leads to CRM?
- Yes, depending on your website, CRM, and required fields.
- Can AI write proposals?
- AI can help draft proposals from approved service information, but a human should review before sending.
- Can this help agencies manage client updates?
- Yes. We can build or improve client update workflows, dashboards, and reporting.
- Can you build an internal knowledge assistant?
- Yes, if your documents, SOPs, and notes can be organised with proper access control.
- Can you work with tools we already use?
- Usually yes, depending on access and integration options.
Give your team the answers without the bottleneck.
Let us help you clean up leads, quotations, client updates, support, and internal knowledge.
Not sure if this is the right starting point? Book a fit check.